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Contact Us

Questions About Your Claims or Benefits?

If you are a member with a question about claims or your coverage, please contact a Customer Advocate by calling the number on the back of your member ID card.

The fepblue app offers resources to get the most out of your health benefits.

Questions About Care Management?

To speak with a case manager, call 1-866-412-8795.

Get more details about health management programs.

Are You a Provider?

Contact Customer Service at 1-800-972-8382. For other important phone numbers, contact us.

Where to Go for Answers

Your local Blue Cross and Blue Shield representative* is here to help answer questions related to the Blue Cross and Blue Shield Federal Employee Program medical, dental and vision plans available to eligible federal employees and retirees.

*Representatives do not have access to claims information.