Contact Us

Whether you’re new to Medicare and need help shopping for a plan or you already have Medicare and want to switch to another plan, we’re here to help. Call us at 1-877-213-1821 (TTY 711).

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, contact Customer Service at one of the numbers below.

Phone:
1-877-774-8592 (TTY 711)

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Phone:
1-888-285-2249 (TTY 711)

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Mailing Address:
Blue Cross MedicareRx Plans
c/o Member Services
P.O. Box 3897
Scranton, PA 18505

Phone:
1-800-624-1723 (TTY 711)

We’re open 7:00 a.m. – 6:00 p.m., CT, Monday through Friday.

Mailing Address:
Blue Medicare Supplement Insurance Plans
1000 E. Warrenville Road
Naperville, IL 60563

If you are retiring soon, talk with your human resources department or benefits administrator about Medicare options available through your employer or union.

If you are a retiree group Medicare plan member and need assistance with recent enrollment, the status of a claim, or have questions, call the Customer Service number on your member ID card.

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

You, your prescriber or your appointed representative may contact Customer Service by phone, fax or mail. The contact information is below.

Phone:
1-888-285-2249 (TTY 711)

Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)

Appeals Mailing Address:
Blue Cross MedicareRx Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121

Grievances Mailing Address:
Blue Cross MedicareRx Plans
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Phone:
1-877-774-8592 (TTY 711)

Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)

Appeals Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121

Phone:
1-877-774-8592 (TTY 711)

Fax:
1-800-419-2009 (appeals number)
1-800-338-2227 (expedited appeals number)

Appeals Mailing Address: 
Blue Cross Medicare Advantage Plans
c/o Appeals
P.O. Box 663099
Dallas, TX 75266

Phone:
1-877-774-8592 (TTY 711)

Fax:
1-855-674-9189 (grievance number)

Grievances Mailing Address: 
Blue Cross Medicare Advantage Plans
c/o Grievances
P.O. Box 4288
Scranton, PA 18505

Phone:
1-877-774-8592 (TTY 711)

Fax:
1-855-674-9185

Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4288
Scranton, PA 18505

You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.

Phone:
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, call 1-877-486-2048.

Website:
www.medicare.gov

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.