Care Coordination

As a Blue Cross Community MMAI (Medicare-Medicaid Plan)SM member, you will complete a Health Risk Assessment (HRA) at least annually. The HRA helps us to assign you a Care Coordinator. Your Care Coordinator will work with your Interdisciplinary Care Team to determine your needs and develop a Care Plan to meet those needs.

Your Care Coordinator will also work with you to help you reach your health goals. In addition, he or she will:

  • Plan in-person visits or phone calls with you
  • Listen to your concerns
  • Work with you to make sure you have access to all necessary health care resources
  • Make sure to encourage you to get all the tests, labs and other care that you need
  • Help set up care with your doctor and other health care team members
  • Help you, your family and your caregiver better understand your health condition(s), medications and treatments
  • Help you reach your health goals

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

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